Terms of Carriage
"Metro Tour Bulgaria" EOOD holds license No. 10888
for international carriage of passengers by bus and passenger bus transport.
The company publishes on the site information about the services it offers and
provides the information and the bus service to passengers through the site.
1. Return and change the ticket for a further date
Cancellation of travel - The return of the ticket without
having been used at all and before the date of travel is considered a
cancellation of travel. In this case, the Carrier reimburses the following
amounts to the passenger:
• In case of cancellation made up to 72 hours before the
date of travel - 100% of the ticket value;
• In case of cancellation made less than 24 hours before the
date and time of travel - amounts are not refunded.
• Up to 24 hours before the date and time of travel, it is
possible to revalidate the ticket for a subsequent date if there are available
seats.
In the event of a cancellation of a trip made only for the
second direction of a round-trip ticket, no refunds will be made.
Each passenger is entitled to one change. A changed ticket for
a further date cannot be canceled if it is not used and no refunds will be
issued to the Customer.
CHANGING THE TICKET FOR A FUTURE DATE DOES NOT REQUIRE
PAYMENT!
2. No Show Policy
Non-appearance is considered both the passenger's physical
absence and his arrival after the departure of the bus, in these cases the
Carrier does not refund amounts and does not revalidate tickets.
3. Internal Rules.
• Passengers are allowed on board the buses only after
presentation of a valid travel ticket issued by the Carrier or its counterparty
in the manner provided in these general terms and conditions and the law and
the described documents.
• Every passenger during the trip is obliged to carry with
him a valid identity document - passport and/or identity card, as well as, if
necessary, the presence of: a valid visa for the country to which the person is
traveling; valid transit visas for the countries through which it passes; valid
Schengen visa.
• All passengers are obliged to use seat belts in buses
during the journey, within the limits of the regulations. Each passenger is
personally responsible for wearing a seat belt. During movement, passengers do
not have the right to talk to the bus driver and distract him, with the
exception of cases requiring the driver's intervention in order to protect the
safety, life and health of other passengers and/or the Carrier's staff.
• During movement, getting up from the seat and moving along
the path between the seats is undesirable, in view of the safety of Passengers,
in view of the possibility of an unforeseen circumstance occurring during
movement, which would lead to endangerment and/or damage to the health and life
of The passengers.
• Passengers are prohibited from obstructing or obstructing
the aisle between seats with hand luggage or otherwise.
• Smoking, including electronic cigarettes, is prohibited on
the buses.
• It is absolutely forbidden to bring and consume food, alcoholic and non-alcoholic beverages in the passenger lounge of buses.
• Passengers bear property liability for damages caused to the bus they are traveling in, regardless of whether it is a culpable or negligent act.
• In the event of an emergency, Passengers are obliged to strictly follow the instructions of the driver or the bus staff, in order to preserve their life and health.
• Pre-announced travel time and arrival time information is
approximate, taking into account road conditions, traffic jams, delays in
processing passengers at border crossings, bad weather conditions, transport
accidents, technical breakdowns and other factors beyond the Carrier's control
. The time of arrival can be changed by the Carrier in case of delay due to the
occurrence of circumstances and reasons beyond the control of the Carrier
/force majeure circumstances/.
4. Baggage:
• Baggage carriage is limited according to the Carrier's Conditions, if the conditions are violated the carrier may refuse carriage of baggage or impose additional conditions.
How much baggage does the ticket include:
Your ticket allows a certain amount of luggage, respectively:
• one hand luggage in the bus cabin up to 5 kg and measuring 55 cm x 40 cm x 23 cm;
• one suitcase in the luggage compartment up to 30 kg and
measuring 100 cm x 60 cm x 30 cm.
• The carrier is not responsible for lost, stolen or damaged
luggage before it is accepted by the driver on the bus and after handing over
the luggage upon arrival at the relevant stop. Regarding compensation for
damaged, destroyed, lost luggage, while the same was the responsibility of the
Carrier, the provisions for determining compensation according to the Road
Transport Act, Regulation (EC) 181/2011 of 16.02.2011 shall apply. of the
European Parliament and the Council and the applicable civil legislation in the
Republic of Bulgaria.
The Carrier is not responsible for the Passenger's hand luggage, the protection and storage of which is the Passenger's sole responsibility and responsibility.
The transportation of pets in the passenger compartment of the buses of
Metro Tour Bulgaria Ltd. is prohibited due to the possible risk of allergic
reactions of passengers. Only guide dogs accompanying a disabled person,
certified with the necessary documents, are allowed. Pets are accepted in
a specially designated cage located in the luggage compartment of the bus, and
with all necessary documents available.
6. Additional conditions:
• Each Passenger who has purchased a ticket is insured
during the trip with a mandatory "Passenger accident in public
transport" insurance, which covers the risks of permanently reduced
working capacity and death. In the event of a desire for a greater value of
insurance compensation and coverage of other insurance risks, the Passenger may
personally conclude a separate insurance contract of his choice.
• The carrier is not responsible for passport, visa and
customs and other possible problems of the passengers, which are entirely the
responsibility of the passengers. In the event of a fine or pecuniary sanction
being imposed on such a passenger by the control authorities in connection with
the mentioned in the previous sentence and/or security during the journey, the
fine shall be paid by the offender and not the responsibility of the Carrier.
• Metro Tour Bulgaria" EOOD does not allow carriage of passengers in a visibly intoxicated state and under the influence of intoxicating substances, as well as persons whose behavior threatens the life or health of the other passengers, as well as the crew. The assessment of the passenger's condition is carried out by the bus driver, who is also responsible for the transport. Upon establishing the above, the driver may refuse to transport the passenger and to board the vehicle;
• Complaints are valid only in writing, submitted within 1
month from the date of travel, together with a copy of the ticket and/or
baggage receipt. Claims or complaints are not considered without providing the
above documents.
• For all other cases that are not explicitly described in
these general terms and conditions, the provisions of the Road Transport Act,
REGULATION No. 11 of 31.10.2002 on international road transport of passengers
and goods, Regulation (EC) 181/2011 of 16.02.2011 of the European Parliament
and the applicable provisions of the current legislation of the Republic of
Bulgaria.
• By purchasing each ticket, the Passenger agrees that his
personal data will be processed in accordance with Regulation (EU) 2016/679 of
the European Parliament and of the Council of April 27, 2016 on the protection
of natural persons in connection with the processing of personal data and on
the free movement of such data.