"Metro Tour Bulgaria" EOOD holds license No. 10888 for international passenger transport by bus and passenger bus transport. The company publishes on the site information about the services it offers and provides information and bus service to passengers through the site.
1. Return and revalidation of a ticket
Cancellation of travel - The return of the ticket without having been used at all and before the date of travel is considered a cancellation of travel. In this case, the Carrier reimburses the following amounts to the passenger:
• In case of cancellation made up to 72 hours before the travel date - 100% of the ticket value;
• In case of cancellation made less than 24 hours before the date and time of travel - amounts are not refunded.
• Up to 24 hours before the date and time of travel, it is possible to revalidate the ticket for a subsequent date if there are available seats.
In the event of a cancellation of a trip made only for the second direction of a round-trip ticket, no refunds will be made. Only revalidation of the ticket for other date and time is allowed, in case there are free seats.
TICKET REVERIFICATION DOES NOT IGNITE!
2. No Show Policy
Non-appearance is considered both the passenger's physical absence and his arrival after the departure of the bus, in these cases the Carrier does not refund amounts and does not revalidate tickets.
3. Baggage
Baggage carriage is limited according to the Carrier's Conditions, if the conditions are violated the carrier may refuse carriage of baggage or impose additional conditions.
How much baggage does the ticket include
Your ticket allows a certain amount of luggage, respectively:
• one hand luggage in the bus cabin up to 5 kg and measuring 55 cm x 40 cm x 23 cm;
• one suitcase in the luggage compartment up to 30 kg and measuring 100 cm x 60 cm x 30 cm.
4. Additional conditions:
• Metro Tour Bulgaria" EOOD does not allow carriage of passengers in a visibly intoxicated state and under the influence of intoxicating substances, as well as persons whose behavior threatens the life or health of the other passengers, as well as the crew. The assessment of the passenger's condition is carried out by the bus driver, who is also responsible for the transport. Upon establishing the above, the driver may refuse to transport the passenger and to board the vehicle;
• Every passenger must present his ticket when boarding the bus;